support

Brand protection, after-sales worry-free

  • Provide free installation and debugging

    After the equipment arrives, the seller shall send technical engineers to the location designated by the buyer for installation and debugging; We provide free professional technical training for the system to cultivate qualified technical and maintenance personnel, enabling them to proficiently master the usage methods and normal maintenance of equipment and systems.

  • Repair as soon as possible

    If the equipment malfunctions, we will repair as soon as possible; If telephone or remote technical support can solve the problem, it should be resolved within 24 hours through telephone or remote technical support; If it cannot be resolved, send a technical engineer to the site for maintenance within 48 hours.

  • Regularly check for upgrades

    During the warranty period, we will cooperate with customers to regularly inspect and maintain the equipment, provide full tracking services, and provide free technical support (including upgrades).

  • Lifelong service provision

    After the warranty period expires, the seller will provide the buyer with spare parts at a discounted price and provide lifelong paid technical and maintenance services for the equipment; Provide free application consultation and scientific research consultation.

technical support